On-line Purchases

Sugarcube offers you the option of returning your purchase for exchange or store credit. (Marked down items are final sale.) On-line purchases have a 7-day return policy, no exceptions. Your original Sugarcube issued receipt is required. Please know our credit card and handwritten receipts note purchase dates. You must request a Return Authorization via email from Sugarcube within 7 days of purchase. Once you receive your dated Return Authorization email from Sugarcube you have 3 days to have your package postmarked. (See ‘How to Return Your On-line Item).

In-store Purchases

Sugarcube offers you the option of returning your purchase for exchange or store credit. In-store purchases have a 14-day return policy, no exceptions. Your original Sugarcube issued receipt is required. Please know our credit card and handwritten receipts note purchase dates. If you choose to return your package by mail you must request a Return Authorization via email within 14 days of purchase. Once you receive your dated Return Authorization email from Sugarcube you have 3 days to have your package postmarked. For your convenience, store receipts have an abbreviated version of our return policy printed on the back. It is not a substitute for this full version. A printed version of this policy is available for your review at the wrap desk in front of the store.

Original Product Condition

Returned products must be in their original condition with tags still attached. Damaged, worn, tailored, washed, presence of pet hair or otherwise used items are not eligible for exchange or credit. If you would like to exchange a product (providing product availability) Sugarcube Inc. will ship the replacement at no shipping charge to you. Please e-mail customer service to reserve your request. Our free shipping offer applies to 1 (one) return per transaction. Sugarcube Inc. does not offer free shipping on international orders.

Store Credit

Store credit is valid for 6 months from the time of issue, no exceptions. Please know our credit card and handwritten receipts note purchase dates. Items given notably as gifts are eligible for a reasonable exchange or store credit extension, handled on a limited case-by-case basis. Discounted items, jewelry, footwear including Soludos, undergarments and fragrances are final sale. Please treat your receipt marked as store credit ‘like cash’. You are solely responsible for keeping your issued credit receipts safe. Issued store credit will NOT be reissued if lost, stolen or altered. Your store credit is not transferable and is physically required at the time of use. The original 6-month time period applies to any unused credit balance. Store credit can not be used to purchase Gift Certificates or redeemed for cash.

Final Sale Items

Discounted items, jewelry, footwear including Soludos, undergarments and fragrances are final sale.

Packing

Please carefully pack and seal your return item. Clearly mark your RA Number on the package. Be sure to include the Return Authorization Form and a copy of your receipts (credit-card printout and corresponding handwritten version). Return shipping charges are the responsibility of the customer and are not refundable. For your security, please return your package with an insured courier (e.g., FedEx, UPS, USPS) and retain your shipping receipt. Sugarcube Inc. is not responsible for items damaged or lost in transit.

Special Note

Packages without a clearly marked Return Authorization Number specifically issued by Sugarcube Inc. will be refused and returned unopened.

How to return your item

Contact Customer Service via email for a RETURN AUTHORIZATION PDF.

Hand deliver your package or send with completed RA, a copy of your product receipts (credit-card and handwritten), and noted RA Number on the outside of the package to:

SUGARCUBE INC.
ATTN: RETURNS, RA No.  __________
124 NORTH 3RD STREET
PHILADELPHIA PA 19106 USA

We will contact you within one business day of receiving your item with your exchange or credit details.